Privacy Policy · YOCOLIX Dating

Summary

We don't sell your information, and the apps contain no advertising or advertising ID.
Your exact location is never shown. We store your location rounded to about 1 km, and other members only see an approximate distance.
Face verification is optional. Amazon Rekognition checks a live selfie against your main profile photo; we keep only the result, never your selfie or face data.
Calls are never recorded. We keep only the call details: who, when, how long.
You can delete your account at any time, in the app or on the web. Your profile, photos, matches and conversations are then deleted.

1. Who we are

YOCOLIX Dating (the "Service") is provided by YOCOLIX LIMITED, Canada ("YOCOLIX Dating", "we", "us"). We decide how and why your personal information is used, which makes us responsible for it (the "controller").

This policy covers the YOCOLIX Dating apps for iPhone and Android, the web app at https://dating.yocolix.com/app, and this website.

2. Information we collect

Information you give us

Account: Your name, email address and/or mobile phone number, and a password if you choose one. We store passwords only as a one-way hash (argon2id), never as readable text.
Sign in with Google or Apple: If you use them, the provider sends us your name, your email address and an account identifier. We never receive your Google or Apple password.
Dating profile: Your display name, date of birth (to show your age and check you are 18 or over), gender, and who you'd like to see. You can also add: a bio, job title, company, school, education, height, languages, city, country, hometown, relationship goal, family plans, lifestyle details (drinking, smoking, exercise, pets), zodiac sign, communication style, love language, interests and religion. Every optional detail can be left blank, and most can be hidden from other members.
Photos: Profile photos (up to 9) and photos you send in chat. When you upload a photo we remove its hidden metadata (EXIF, XMP, IPTC), which can include where and when it was taken.
Location: With your permission, your device's approximate location; or a city you choose. We store it rounded to about 1 km. If you use Travel Mode, we also store the city you are visiting and until when. The Android app asks only for approximate (coarse) location.
Messages: Messages and photos you send to your matches, and when they were delivered and read.
Your activity: Likes, passes, Super Likes, Boosts, rewinds, matches, profile views, the filters and settings you choose, and when you were last active.
Reports, blocks and support: Reports you make and their details, the people you block, and your Help & Support conversations with our team.
Membership: Your plan (Free, Plus or Premium), its start and end dates, and any membership history. Plus and Premium are monthly subscriptions bought through the App Store (or Google Play on Android). The store handles payment: we receive its signed confirmation of the purchase (which plan, its dates, whether it renews, and the price and currency), never your card or store account details.
Notifications: If you allow notifications, your phone's notification token (from Apple, or from Google on Android), your app language, and which sign-in it belongs to, so we can tell you about matches, messages, likes and missed calls. A notification says who wrote or liked you, never what a message says. We keep a history of your notifications in the app.

Information collected automatically

Technical information: The internet (IP) address and the requested page of each request to our servers, recorded in server logs for security and troubleshooting. We also record the IP address used to request a sign-in code, to prevent abuse. We keep sign-in sessions on your device (in the iPhone Keychain, the Android Keystore, or your browser's storage).
No advertising tracking: We don't use advertising networks, advertising IDs or cross-app tracking. The Android app is built with the Facebook software kit switched off: it does not start, log events or collect an advertising ID. Facebook sign-in is not offered.

3. How we use your information

To run the Service: create and secure your account, show your profile, suggest people, form matches, deliver messages and calls, and apply your plan's features and limits.
To match you: we use your preferences, age, gender, approximate location and the details you share to show you people and to show you to others. Details you hide are never used to place you in Explore categories, and you are never included or excluded by another member's filter because of a detail you have hidden.
For safety: enforce our Terms, check members are adults, review reports, detect spam and fake accounts, and prevent banned members from returning.
To communicate with you: send verification and sign-in codes, password resets, in-app notifications, and replies to your support requests.
To meet legal obligations and defend legal claims.

Our legal reasons for using your information are: to provide the Service you asked for (contract); our legitimate interests in keeping the Service safe and working; your consent (for location, face verification and chat translation, which you can withdraw); and legal obligations.

We do not use automated decisions that have legal or similarly significant effects on you. Suspensions are decided by people on our team. Photo verification badges are granted automatically when Amazon Rekognition confirms a live selfie and a strong match with your main profile photo; you can contact Help & Support to dispute a result.

4. What other members see

Members who can see you in Discover and Explore see your profile: your name, age, photos, an approximate distance (rounded up to 5 km steps, like "About 10 km away") and the details you haven't hidden. Your exact location, email address, phone number and date of birth are never shown.

You control:

Hidden details: tap the eye next to a profile detail to hide it.
Show me in Discover: turn it off to pause your profile. Your matches and chats stay.
Activity status and read receipts: turn off sharing when you were last active, and read receipts.
Incognito (paid plans): only people you've liked can see you.

Your matches see your messages and photos you send them. A verification badge tells other members that you passed photo verification.

5. Face verification (optional)

You can choose to verify that your photos are really you. It's free and optional. With your consent:

a camera screen inside the YOCOLIX app records a short live selfie video and sends it to Amazon Rekognition, a service of Amazon Web Services, in Ireland (EU);
Amazon checks that it's a real, live person. Our server then asks Amazon to compare one frame of the video with your main profile photo;
the badge is granted only when the live check passes and the faces match closely, with only you in the photo;
we do not ask for a government ID, and verification does not prove your legal identity.

YOCOLIX keeps only the result: whether the check passed, the two scores behind it (how sure the live check was, and how closely the faces matched), the session reference, and when. We never store your selfie, video or face data. Amazon processes the live check as our service provider, under its service terms.

We keep the result until you delete your account. If you replace the photo your badge was checked against, the badge is removed. You can cancel before a decision.

6. Voice and video calls

When calls are available, matches can call each other in the app. The app asks for your microphone and camera only when you start or answer a call. Calls are carried through our own relay server, so your IP address isn't shared with the other person.

We never record or store call audio or video. We keep only the call details (who called whom, when, voice or video, how long and how it ended) for safety and reliability, until the match or your account is deleted.

7. Chat translation (Premium)

Premium members can translate messages. Before your first translation, we show a notice. Translations run on our own servers: the message text is not sent to an outside translation company. We store each translation for 30 days so it doesn't need to be translated again, then delete it automatically. Calls are never translated or transcribed.

9. Where your information is stored

Our servers and backups are in Germany (European Union). Some service providers, such as Twilio, process information in other countries, including the United States. Where the law requires it, we use appropriate safeguards for these transfers.

10. How long we keep your information

Information	How long
Account, profile, photos, likes, matches	Until you delete them, or your account.
Conversations (messages and chat photos)	Until you or the other person delete your account. After an unmatch or block, the conversation is no longer shown, but we keep it so our safety team can review reports.
Translations	30 days.
Face verification	YOCOLIX keeps only the result and its scores until you delete your account; no selfie, video or face data. Amazon handles the live check as our service provider; we do not receive or keep the video.
Call details (also shown in your chat as call history)	Until the match or your account is deleted.
Notifications and notification tokens	Notification history: until your account is deleted. A phone's token: until you sign out on that phone, that sign-in ends, or the phone stops accepting notifications.
Sign-in sessions	Up to 30 days of inactivity, or until you sign out (including "sign out everywhere").
Reports you make	Kept after your account is deleted, no longer linked to you, so our team can act on safety concerns. A report includes a copy of the reported profile and the last messages of your conversation (up to 100). Kept while the report is open, then deleted 2 years after our team resolves it.
Banned email addresses and phone numbers	Kept while the ban is in place, to stop banned members from returning; deleted if the ban is lifted.
Purchase records	The App Store's or Google Play's confirmation of each purchase is kept for 7 years for tax and accounting, no longer linked to your account after deletion. Your membership history in the app is deleted with your account.
Sign-in code requests (and the IP address that asked)	30 days.
Server logs	Kept in a fixed amount of storage for each part of our service and overwritten automatically as new entries arrive.
Encrypted backups	Backups of the database and photos are encrypted. Each backup is kept for 30 days, so deleted information disappears from backups within 30 days.

11. Deleting your account

You can delete your account at any time:

In the app: Profile → Account & Security → Delete account.
On the web: at https://api.dating.yocolix.com/delete-account, even if you no longer have the app.

Deletion is permanent and immediate. It deletes your account, sign-in sessions, profile, profile photos, likes, matches, conversations (including the other person's messages and chat photos in your conversations), call details, translations, support conversations and membership records. The only exceptions are the records in "How long we keep your information" that we keep after deletion (reports you made, ban records, purchase records) and copies in backups until they expire.

Deleting the app from your phone does not delete your account. If you have a paid membership through Apple or Google, cancel it in your App Store or Google Play account as well, because deleting your YOCOLIX account doesn't stop the store from billing you.

12. Security

We protect your information with measures including:

encrypted connections (HTTPS/TLS) between the apps and our servers;
passwords stored only as argon2id hashes;
photos delivered only through short-lived signed links, and photo location metadata removed on upload;
a private database that can't be reached from the internet;
encrypted backups;
administrator accounts protected by two-factor authentication, with administrator actions recorded in an audit log.

No service can guarantee complete security. If we learn of a breach that affects you, we will notify you and the authorities as the law requires.

13. Your choices and rights

See and correct: view and edit your profile and account details in the app at any time.
Location: turn off location in your phone's settings, or set a city instead. You can also clear your location.
Withdraw consent: for location, face verification or translation, at any time. This doesn't affect what we did before.
Delete: delete photos, details or your whole account.

Depending on where you live, you may also have the right to request a copy of your information, to object to or restrict some uses, or to receive your information in a portable format. To make a request, contact us using the details below. We will verify your identity and respond within 30 days, or sooner where the law requires. We send a copy of your information to the email address or phone number on your account. You may also complain to your data protection authority.

14. Adults only

YOCOLIX Dating is only for people aged 18 and over. We don't knowingly collect information from anyone under 18. If we learn that a member is under 18, we block the account. If you think someone under 18 is using YOCOLIX, please report their profile in the app.

15. Changes to this policy

We may update this policy as the Service changes. We'll post the new version here with its date and, for significant changes, tell you in the app or by email before they take effect.

16. Contact us

For privacy questions or requests, use Help & Support in the app, or email privacy@yocolix.com.

YOCOLIX LIMITED, Canada.