Support

Contact us

The quickest way to reach our team is in the app: Profile → Help & Support. Your request and our replies stay in the app, and you get a notification when we answer.

If you can't use the app, email support@yocolix.com. Please write from the email address on your account, or include the phone number you sign in with, so we can find your account. Never send us your password.

We aim to reply within 2 business days.

Your account

• Forgot your password? On the Log in screen, tap Forgot password. We'll send a code to your email or phone.
• Signed up with Apple or Google? Use the same button to sign in again. Your account is linked to it.
• Didn't get a code? Check your spam folder and that the address or number is right, then ask for a new code.

Deleting your account

In the app: Profile → Account & Security → Delete account. Deletion is immediate and permanent.

Can't open the app? Request deletion at https://api.dating.yocolix.com/delete-account. To protect you, we confirm with the account's own email or phone number before deleting.

Deleting your account does not cancel a subscription. Cancel it in your App Store or Google Play account as well (see below).

Memberships and subscriptions

Plus and Premium are monthly subscriptions bought in the app through the App Store or Google Play. They renew automatically until you cancel.

• Cancel on iPhone: Settings → your name → Subscriptions → YOCOLIX Dating → Cancel Subscription. You keep your plan until the end of the period you've paid for.
• Cancel on Android: Google Play → your profile → Payments & subscriptions → Subscriptions → YOCOLIX Dating.
• Refunds are handled by Apple (reportaproblem.apple.com) or Google Play under their policies.
• New phone or reinstalled the app? Open Profile → Membership and tap Restore Purchases, signed in to the same App Store or Google Play account.

Safety

If you are in danger, contact your local emergency services first.

To report or block someone, open their profile or your conversation and tap the menu. Reporting also blocks them and sends our safety team your report. Read our safety tips.

Privacy and your data

Our Privacy Policy explains what we collect and why. To ask for a copy of your information or exercise your other rights, email privacy@yocolix.com.

About

YOCOLIX Dating is provided by YOCOLIX LIMITED, Canada. By using it you agree to our Terms of Service.